Responsible Gambling Policy

At Nova Jackpot we take responsible gambling seriously. We want every player to enjoy their time with us while keeping play safe, controlled and within personal limits. We provide clear tools, practical guidance and access to support so customers can manage their accounts and recognise when to step away.

Our player protection principles

We aim to promote safer play by making controls easy to find and simple to use. We respect player choices, apply proportionate checks where needed and encourage sensible limits. Our approach is to prevent harm through transparency, proactive tools and timely support.

Activity-control tools

Deposit limits

Players can set personalised deposit limits on a daily, weekly or monthly basis. These limits are adjustable from your account settings and take effect immediately once confirmed. If you need help changing limits, contact support via live chat or [email protected].

Loss limits

Loss limits let you cap how much net loss you can incur over a chosen period. Use these limits to control spending and keep play within your budget. Limits can be reduced at any time; increases may be subject to a waiting period.

Time limits and session reminders

You can set session length limits and receive periodic reminders while logged in. Account breaks and time-outs are available if you need a short pause from play. These features are intended to help you take regular breaks and avoid extended sessions.

Self-exclusion

If you need a longer break, self-exclusion lets you close access to your account for a defined period. Self-exclusion is a serious step that prevents login for the chosen timeframe. To start self-exclusion, contact our support team and we will guide you through the process.

Recognising signs of problematic behaviour

Look out for common warning signs such as chasing losses, spending more than planned, neglecting work or family, difficulty stopping play and relying on gambling for mood improvement. If you notice any of these, consider tightening limits, taking a break or seeking advice.

Practical tips for staying in control

Set a clear budget before you play and stick to it. Use deposit and loss limits, schedule regular breaks and avoid gambling when stressed or under the influence of alcohol. Treat gambling as entertainment, not a way to make money.

Professional help and support organisations

If you or someone you care about needs extra support, professional organisations can help. In the United Kingdom you can contact GamCare, Gambling Therapy or Gamblers Anonymous for confidential advice and treatment options. For help applying account tools or for immediate assistance, reach our team via live chat or at [email protected].

If you need further assistance with account safety or implementing any of these tools on NovaJackpot, our support team is available to help and will respect your choices and privacy at every step.