User Privacy Policy

At Nova Jackpot we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what data we collect when you use our services, how we use and store that information, who we may share it with and the choices available to you. Where we refer to "we" or "us" we mean Nova Jackpot; you may also see our name presented as NovaJackpot on some pages and communications.

Types of data we collect

We collect information you provide directly and information gathered automatically when you use our site and apps. We keep this to the minimum needed to operate accounts, process payments and provide support.

Personal data

This includes name, date of birth, email address, postal address, telephone number and identity documents provided for verification. We also collect account details such as username, password (securely stored), and any correspondence you send to us.

Technical data

We collect device and connection information such as IP address, browser type, device identifiers, operating system, and pages viewed. This helps with security, fraud prevention and improving the service.

Transactional data

We record payment and transaction information including deposited amounts, withdrawals, game activity, bet history and currency used. Payment card details are processed by third-party payment providers and are not stored by us except where necessary and permitted.

How we use your information

We use data to register and manage accounts, process deposits and withdrawals, perform identity checks, prevent fraud, comply with legal obligations and provide customer support. We may also send service messages and, where you have consented, marketing communications.

Data protection practices

We protect data using technical and organisational measures such as encryption, access controls and staff training. Access to personal data is limited to authorised personnel and trusted service providers. We retain information only for as long as necessary to fulfil the purposes described and to comply with legal and regulatory requirements.

Cookies and tracking technologies

We use cookies and similar technologies to remember preferences, provide core functionality, analyse usage and personalise content. You can manage cookie settings through your browser or via our cookie controls. Some features may not function correctly if cookies are disabled.

Information sharing and third parties

We may share information with payment processors, identity verification and fraud prevention providers, analytics and hosting partners, and legal or regulatory authorities where required. We require these third parties to maintain appropriate security and confidentiality standards.

User rights

You have rights to access, correct, restrict or delete your personal data, and to object to certain processing where applicable. You may also request a copy of your data in a structured, commonly used format. To exercise these rights contact us as below. You can withdraw consent for marketing at any time.

Access, correction and deletion

To access, correct or request deletion of your data please contact [email protected]. We will respond to verified requests within a reasonable time and may need to retain certain information where required by law or to resolve disputes.

Privacy policy updates

We may update this policy from time to time. Material changes will be notified on our site or by email where appropriate. If you have questions about our privacy practices you can contact [email protected] or raise a concern with the relevant supervisory authority (for the UK this is the Information Commissioner's Office).